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Lead Manager – Fintech Services – Mashreq Business

Sales IBL Operations / Telecom Permanent
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SUMMARY 
Responsible for leading digital banking operations, driving business growth, and achieving assigned targets. Oversee sales force performance, Mashreq Bank deposit mobilization, and IBL client coordination while ensuring operational efficiency, regulatory compliance, effective stakeholder management, and continuous service improvement.

KEY RESPONSIBILITIES

Digital Banking & Business Operations
  • Act as a Subject Matter Expert (SME) for banking products, services, digital banking solutions, and operational processes.
  • Provide guidance and oversight on retail, corporate, and digital banking operations.
  • Ensure smooth execution of digital banking operations across the assigned network.
  • Support the implementation and rollout of new products, systems, services, and process improvements.
  • Monitor operational performance and ensure adherence to agreed service standards and business objectives.
Business Performance & Target Achievement
  • Ensure achievement of daily, weekly, and monthly business targets in line with agreed KPIs.
  • Monitor business performance, deposit mobilization, customer acquisition, and transaction volumes across the assigned network.
  • Drive deposit mobilization for Mashreq Bank across the designated network.
  • Regularly track sales force performance and ensure timely achievement of assigned business targets.
  • Identify performance gaps and develop corrective action plans to improve productivity and business results.
Sales Force Management & Development
  • Lead, motivate, and guide the sales force to achieve assigned business and operational targets.
  • Conduct regular performance reviews and daily tracking of individual and team productivity.
  • Establish accountability through regular performance monitoring and follow-ups.
Client & Stakeholder Management
  • Maintain effective communication and coordination between IBL Ops and the client (Mashreq Bank).
  • Act as the primary coordination point for business-related matters, operational issues, and service delivery concerns.
  • Maintain strong professional relationships with client stakeholders to ensure smooth business integration and service delivery.
  • Coordinate with internal departments, including Risk, Compliance, IT, Finance, and Operations, to facilitate business requirements.
Risk, Compliance & Governance
  • Ensure compliance with applicable banking regulations, regulatory requirements, and internal policies.
  • Collaborate with Risk, Compliance, IT, and Operations teams to mitigate operational and business risks.
  • Develop, review, and maintain SOPs, policies, workflows, and process documentation.
  • Conduct training sessions and support audit readiness.
  • Identify operational and financial risks through regular data analysis and recommend appropriate mitigation measures.
Reporting & Management Review 
  • Prepare daily, weekly, and monthly business performance reports covering target achievement, deposit mobilization, sales productivity, and operational performance. 
  • Present weekly performance reviews and integration strategies to senior management. 
  • Analyse business and operational data to identify trends, gaps, risks, and opportunities. 
  • Ensure timely reporting of business progress, critical issues, and management action points. 
Note: Additional/Other tasks and working days may be assigned as per job requirement.

REQUIREMENTS

  • A minimum of 8 to 10 years of relevant experience in banking, digital banking, FinTech, or financial services.
  • Strong knowledge of banking products and operations
  • Proven experience in sales force management, business development.
  • Stakeholder management and communication skills